Shipping & Returns

Rated Outdoors Coffee Shipping Policy

We are currently only shipping to the Continental United States.

Free Shipping on All Orders

All orders qualify for free ground shipping.

Coffee products ship between 1 to 3 business days.

Made-to-order products such mugs and tumblers, will be processed and ship between 5 to 12 business days.

Items may be shipped separately and may have separate tracking numbers.

If you have any questions about your order, please contact our friendly Customer Service team and we'll be glad to help.

Shipping Holidays

Rated Outdoors Coffee Mail Order and its carriers will not be shipping or delivering on:

  • New Year's Eve
  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving – Only Air and International packages will be delivered
  • Christmas Eve
  • Christmas Day

 

Rated Outdoors Coffee Return Policy

If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund.  Returns are accepted within 30 days of purchase.

Coffee Products

  • If you are not satisfied with one of our Coffee Products at the time you receive it, or if one of our products does not meet your expectations, you may contact Customer Service within 30 days of the purchase date for a refund.

      info@ratedoutdoorscoffee.com or (833) 728-3339

      • Refunds will be provided in the form of payment.
      • Shipping charges are refundable only if products were damaged in transit, or if we sent the wrong product.

      All Other Goods

      • If you are not satisfied with one of our other types of product, then you may return it to us for a refund.
      • Please be sure to ship the package with a carrier that can provide tracking and insurance. Rated Outdoors Coffee cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
      • Refunds will be provided in the form of payment.
      • Shipping charges are refundable only if products were damaged in transit, or if we sent the wrong product.  Shipping charges will be refunded in the form of original payment.

      How long does the process take?

      • We will do our best to process your return within 5 business days from our receipt of your returned goods.  Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
      • If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
      • For returns that do not have the original invoice, we will use the last known sale price for its value.