How long until I receive my order?
Coffee products are shipped within 1 to 3 business days, while accessories, gear and apparel products are processed and shipped between 5 to 12 business days. Our customers generally receive their orders ahead of time.
How do I modify or cancel my order?
Because our orders process so quickly, we are unable to make changes or cancel your order after it has been placed.
Is it possible to change my delivery address?
Unfortunately, we are unable to change the address once the order has been received by our system.
Why is the status of my order unchanged?
We are working with third-party logistics partners that will only provide milestone tracking. It may take some time after it’s updated. Your package continues to travel to its destination despite the time between the tracking status.
In the event that your order has not arrived within the expected time, you can contact our customer support team at support@ratedoutdoors.